Cookie policy

ACE (the Service) uses cookies and browser storage only to sign you in, keep you secure and remember choices you make. It uses no analytics, advertising or third-party tracking cookies, and loads no third-party scripts.

What we set

The table lists every cookie and storage key the Service sets. It is built from the Service's own cookie registry, so it changes when the code does.

Name	Kind	Category	What it does	Kept for
c3ace.session_token	Cookie	Necessary	Keeps you signed in.	7 days, renewed while you use the product
c3ace.session_data	Cookie	Necessary	An encrypted copy of your session so pages load without asking the database each time.	30 seconds
c3ace.two_factor	Cookie	Necessary	Remembers that you passed your password while you enter your second factor.	Until you finish signing in, at most 10 minutes
c3ace.trust_device	Cookie	Necessary	Set only when you tick "Trust this device": skips the second factor on this browser.	30 days
c3ace.<sign-in step>	Cookie	Necessary	Short-lived cookies the sign-in library sets during a Microsoft sign-in to protect it against forgery.	Until the sign-in finishes, at most 10 minutes
c3ace.handoff_intent	Cookie	Necessary	Carries a sign-in from the platform's address back to your provider's own web address.	10 minutes
c3ace.brand	Cookie	Necessary	Shows your provider's name and logo on the sign-in page after you open its sign-in link.	180 days
c3ace.support	Cookie	Necessary	Limits a support session that a partner allowed to the pages it covers.	Until the support grant ends, at most 4 hours
c3ace_density	Cookie	Preference	Remembers the table density you chose.	1 year
c3ace_desk_groups	Cookie	Preference	Remembers which groups you folded on the service desk.	1 year
c3ace.brand.<organisation>	Local storage	Necessary	Your provider's name, colours and support address, so a page that can't load still says who to contact.	Until you clear it
theme	Local storage	Preference	Remembers the light or dark theme you chose.	Until you clear it
portal-sharing-dismissed:<organisation>	Local storage	Preference	Remembers that you closed the customer portal banner.	Until you clear it
estate-gaps-hidden:<customer>	Local storage	Preference	Remembers whether you folded the coverage gaps on the estate page.	Until you clear it
c3ace.agent-how.<agent>	Local storage	Preference	Remembers whether you opened or closed How this agent works on an agent's page.	Until you clear it
c3ace.estate-note.<customer>	Session storage	Preference	Remembers that you closed the note in the corner that shows a new estate being mapped.	Until you close the tab
c3ace.estate-ready.<customer>	Local storage	Preference	Remembers that you opened or put off the prompt to open a newly mapped estate, so it shows once.	Until you clear it
ace-invite-<…>, ace-step-link-<…>, ace-wizard-<…>	Session storage	Necessary	Keeps your place and the links you just made while you set up a customer.	Until you close the tab
Form drafts (federated-start:<…>, c3ace.putBack.<…>)	Session storage	Necessary	Keeps what you typed in a form, or what you took out of a proposal, if the page reloads.	Until you close the tab
c3ace.consent	Cookie	Necessary	Remembers your cookie choice. Set only if the product ever asks for consent.	6 months

Necessary cookies make sign-in and security work, so they can't be switched off. Preference cookies remember a choice you made, such as table density or the theme, and are set only when you make that choice.

Your choices

Because the Service sets only necessary and preference cookies, it doesn't ask for cookie consent. If it ever adds a cookie of another kind, it will ask first, with equal Accept and Reject buttons, and you can change your choice here at any time.

You can also delete cookies in your browser's settings. Deleting the session cookie signs you out.

More

How we handle personal data: /legal/privacy-policy. Questions: privacy@spektrasystems.com.

Version 2026-11-01.